Senior PLM Support Engineer

Job Description
Major Responsibilities:
To provide technical support to end users of a product (eg. BEA support, ORACLE tech support) as per defined SLAs agreed with the customers:
?To dialog and interact with technical users of the product
?To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
?To perform knowledge transition during project enhancements
?To troubleshoot and own / resolve tickets raised by the clients including escalation
?To update self on latest technologies and related areas.

Qualification and Requirements:
?In-depth knowledge of Teamcenter install/sysadmin/troubleshooting with integrations on FMS, PoolManager, Dispatcher
Teamcenter Client related setup/troubleshooting/tracing OTW/TCCS/RAC
Must have knowledge of Linux and Windows setup/services/monitoring

PLM Tools
- Teamcenter 10.1 and above
- TC 2 tier setup
- TC 4 tier setup including in depth know how multi PoolManager Treecache setup
- TC deployment know how across w2k12 and Linux platforms
- TC feature as AWC setup handling and issue analysis
- Dispatcher setup, issue and problem handling
- TC Session and related problem handling
- Understanding of admin related Teamcenter commandline utilities
- TCIC Setup and configuration knowledge

System Base related activities:
- Doing BMIDE / Teamcenter deployments and upgrades on multitier TC environment
- Issue and problem handling during Test and operation on system base level
- Development of admin Scripts
- Monitoring Systems of TC Dev, Training, QA and Production system

Operating Systems
- Linux
- Windows Server

Database
- Oracle

Scripting Languages
- Batch
- Unix Shell Scripting

受到創(chuàng)始人創(chuàng)業(yè)熱情的激發(fā),具有預(yù)見潛在市場機(jī)會(huì)的超強(qiáng)能力，HCL已經(jīng)成為技術(shù)領(lǐng)域的領(lǐng)跑者。1976年，在一個(gè)小車庫里孕育的遠(yuǎn)見卓識(shí)，在三十年后蛻變成為一家市值50億美元的全球科技企業(yè)。今天，HCL的軟件服務(wù)部門-HCL科技有限公司已成為一家經(jīng)營業(yè)務(wù)轉(zhuǎn)型、企業(yè)和客戶應(yīng)用程序、基礎(chǔ)架構(gòu)管理、業(yè)務(wù)流程外包和工程服務(wù)的領(lǐng)先供應(yīng)商。HCL利用其遍布26個(gè)國家的全球交付模式，提供行業(yè)解決方案，如金融服務(wù)業(yè)、制造業(yè)、航空與國防業(yè)、電信、零售和快速消費(fèi)品、生命科學(xué)和保健、媒體娛樂、旅游、運(yùn)輸及物流、汽車、能源與公用事業(yè)等。
HCL在過去的四年間實(shí)現(xiàn)了3次的增長證明了一個(gè)事實(shí)：其可在全球范圍內(nèi)實(shí)現(xiàn)業(yè)務(wù)改造的能力得益于其以客戶需求為核心的自我變革能力。這就是HCL擁有的全球公認(rèn)、獨(dú)特的管理模式。《時(shí)代》雜志稱HCL為“創(chuàng)新的動(dòng)力室，在那里員工可以發(fā)揮無盡的創(chuàng)造力”。HCL的核心價(jià)值和其首創(chuàng)的“員工優(yōu)先”理念已經(jīng)領(lǐng)導(dǎo)HCL在許多前沿領(lǐng)域取得成功和榮譽(yù)，并且作為哈佛、倫敦商學(xué)院、達(dá)頓商業(yè)出版和最近大衛(wèi)湯姆遜的新書《邁向十億的藍(lán)圖-以指數(shù)增長的七要素》的研究案例。
目前，HCL的9萬名工作人員正緊鑼密鼓地與500多個(gè)具有遠(yuǎn)見的客戶合作，幫助他們轉(zhuǎn)變運(yùn)行模式并啟動(dòng)變革來改變商業(yè)經(jīng)營模式。