Main Accountabilities：
Provide effective on-site and second line support for dealers and end users. Respond as needed to phone and e-mail requests. Work with training center to make a reasonable annual training plan for FSE and implement it on schedule. -Monitor and control spare parts inventory levels. Work with technical team operations to ensure adequate and timely delivery of parts to customers, both internal and external.
-As a member of maintenance center to be capable to repair the defective spare parts for investigation
-Create and manage a system for reporting regional quality metrics and field reliability data.
-Optimize existing service processes for corporate and customer benefit.
-Participate in the launch of new product including registration, installation and other related activities.
-Communication with global team and need to cascade latest information for local service person
-Responsible and accountable for carrying out the requirements of the companys quality system

Typical Studies-Experience, Skills and Qualifications:
1.1 Studies-Experience:
-BS degree in technical field or equivalent work experience
1.2 Skills and Qualifications:
-5-10 years’ experience in technical support/help desk role or related experience
-Experience in a medical equipment service environment preferred
-Experience in delivering technical training.
-Current knowledge of medical/electronic technology preferred

生物梅里埃公司創(chuàng)建于1963年，公司依賴自身的科技研究和工業(yè)生產(chǎn)資源，始終致力于開(kāi)發(fā)作為醫(yī)療和工業(yè)用途的體外診斷產(chǎn)品。 集團(tuán)專門設(shè)計(jì)、開(kāi)發(fā)、生產(chǎn)和推廣應(yīng)用在臨床和工業(yè)的系統(tǒng)。生物梅里埃的診斷系統(tǒng)是由試劑、 儀器和軟件組成，主要是為傳染病、工業(yè)微生物控制、心血管病和腫瘤病等四個(gè)主要策略性領(lǐng)域來(lái)設(shè)計(jì)。

在2008年，公司銷售額為11億1千1百萬(wàn)歐元，集團(tuán)共有11個(gè)生產(chǎn)基地和9個(gè)研究中心，分布于歐洲、北美洲和南美洲。集團(tuán)全球擁有38個(gè)辦事處，至2008年12月31日集團(tuán)員工超過(guò)5,700人。

生物梅里埃公司產(chǎn)品有兩個(gè)應(yīng)用領(lǐng)域 : 臨床和工業(yè)，臨床市場(chǎng)占總銷售額的85.5%，而工業(yè)市場(chǎng)占14.5%。工業(yè)的應(yīng)用主要在食品、藥品和化妝品的微生物分析，增長(zhǎng)非常迅速，生物梅里埃是全球體外診斷領(lǐng)域的第八大生產(chǎn)商。

生物梅里埃中國(guó)有限公司已經(jīng)20年的發(fā)展，自動(dòng)化微生物鑒定分析系統(tǒng)的用戶已達(dá)1400余家，自動(dòng)微生物培養(yǎng)系統(tǒng)已達(dá)700余家，全自動(dòng)細(xì)菌計(jì)數(shù)系統(tǒng)60余臺(tái)，手工產(chǎn)品用戶覆蓋全國(guó)的省市70%以上。同時(shí)公司擁有數(shù)十名微生物臨床及工業(yè)領(lǐng)域?qū)I(yè)人員和工程技術(shù)人員，其中許多人員都來(lái)自檢驗(yàn)一線，擁有豐富的檢驗(yàn)經(jīng)驗(yàn)和儀器維修經(jīng)驗(yàn)。全面負(fù)責(zé)生物梅里埃公司產(chǎn)品的銷售，儀器的安裝、維護(hù)及保養(yǎng)，以及用戶的培訓(xùn)及技術(shù)支持。