Position Summary: Partner with Team Leader(s) to make our customers successful by embracing AJA’s Vision to meet team goals/objectives. Leads Customer Service and Technical Service teams to successfully achieve strategic and daily goals and objectives through efficient processes and procedures.

Essential Role Responsibilities:
?Oversees the Customer Service and Technical Service Teams’ operational strategies and sets standards of performance for each department.
?Partners with internal team to streamline processes and improve customer satisfaction.
?Sales and Marketing Initiative(s) to increase revenue streams to include but not limited to: development and management of sustainable solutions for Authorized Service Agencies/Customer through personal interaction, eCommerce (web development) and trade shows
?Attend Sales and marketing activities such trade show, customer meetings, workshop shows, etc.
?Partner with Carol Stream team to communicate all relevant concerns, i.e. Pricing, Warranty, Equipment and customer issues.
?Partner with Operation and Quality Assurance team to document, analyze, and determine root cause to full resolution for improved product quality
?Approve warranty claims and analyze warranty trends
?Create warranty reports and organize regularly warranty meetings
?Perform technical training for domestic or oversea Authorized Service Agencies (ASA) and End users
?Develop, manage and audit Authorized Service Agencies (ASA) to ensure their good performance and quick respond to the market.
?Support escalated Customer complaints and provide solutions
?Partner with engineering team to perform equipment/ part field tests and collect necessary data.
?Ensure Customer satisfaction by collecting feedback and suggestions, then implement improvements with internal team accordingly.
?Partner with Sales team to resolve customer issues or questions
?Ensure effective communication is maintained with all team leaders/members, and the enforcement of safety policies and procedures
?Develop and manage department team members, enforce accountability model
?Team members performance assessment and department goal and IDPs set up
?Performs other related duties as assigned by Team Leader(s)

Essential Skills & Role Qualifications
?Excellent organizational, interpersonal, and communication skills
?Action/ detail oriented, strong leadership, and drive for results
?Must be able to accurately identify production issues and prepare remediation plans and provide solutions for correction
?Knowledge of production/quality standards, and assembly procedures/processes
?Must work well independently, make sound business decisions, ability to recognize individual performance related issues and correct
?Must able to work in a team and multi-task environment, perform required routine tasks, and be self-motivated
?Knowledge of Microsoft Office, MRP Systems, and QAD (Preferred)

Essential Education & Experience:
?Bachelor’s Degree in Electrical, Industrial Engineering, and/or other related Business field
?7-10 years Technical service and Customer service working experience in manufacturing industry

美國安通納斯作為行業的領跑者，始終致力于為客戶提供餐飲服務和水過濾器設備個性化解決方案的全球制造商。安通納斯成立于1955年，專營Cooking Equipment 餐飲服務設備、Water Filtration 水過濾器設備和 Antunes Controls 電子控制和燃氣壓力開關,為全美超過90%的快餐品牌供應烹飪設備。
安通納斯設備制造（蘇州）有限公司是美國安通納斯公司在中國設立的獨資公司，蘇州公司成立于2003年，主要從事產品制造，銷售及提供客戶技術服務。作為全球主要快餐品牌的合作伙伴，我們長期為客戶提供創新的產品，卓越的品質和個性化服務。
公司理念：我們的存在是為了讓我們的客戶更加成功！
我們的核心價值觀：誠信、人員、卓越、熱情、家庭！
公司致力于員工的培訓和發展，為員工提供良好的工作環境、健全的管理體制、展示個人才能的舞臺及具有競爭力的薪酬福利待遇。
我們真誠期待您的加入！
公司網址：www.antunes.com
公司地址：蘇州高新區嵩山路89號獅山工業廊2號廠房